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Travel Update

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Travel Update2021-10-07T09:46:22-06:00

Pitkin County Public Health Order

The following public health requirements will remain in effect:

  • Face coverings in public indoor settings and on public transportation for individuals over the age of 2.
  • Businesses may allow individuals to remove their masks in an indoor public setting if 80% of the guests have shown proof of vaccination. Businesses that seek this exemption to the face-covering requirement will be required to have all non-vaccinated individuals show proof of a negative test.
  • Isolation of COVID cases, case investigation, contact tracing
  • Quarantine of close contacts who are not fully vaccinated

The following protective measures will remain as evidence-based recommendations:

  • Get vaccinated
  • Wear a mask in public settings if you are not vaccinated
  • Stay home when sick and get tested if you have COVID-19 symptoms
  • 6 ft. distancing in public settings
  • Wash hands often
  • Follow industry-specific guidance
covid19.pitkincounty.com

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use quality products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.

  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, telephones, appliances countertops, and shared lobby spaces.

  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers.  Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment.  Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.

  • Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows, bolsters, and accent pillows have been removed. In the coming months, we will replace all heavy linen in our properties with a new, all-white duvet that is removed and washed between each stay.

Deposit & Cancellation Policy

  • Spring, Summer & Fall (April 16 – November 19)
    A 5% deposit of total lodging is due at the time of booking and is non-refundable. The final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.

  • Winter (November 20 – April 15)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable. *If a booking includes any nights between December 20 and January 1 – final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.

  • *Holiday (December 20 – January 1)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable.