At East West Hospitality, the safety and comfort of our guests and employees are paramount. To that end, our expert staff, trained and specializing in the disciplines of housekeeping, maintenance, hotel operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.
Our Approach to Cleanliness
Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.
Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use quality products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.
Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, telephones, appliances countertops, and shared lobby spaces.
Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment. Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.
Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows, bolsters, and accent pillows have been removed. In the coming months, we will replace all heavy linen in our properties with a new, all-white duvet that is removed and washed between each stay.
Travel with Confidence:
NEW Relaxed Cancellation and Deposit Policies
We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:
Summer Relaxed 48 Hour Cancellation and Deposit Policy (April 20 – November 15, 2020)
A 5% deposit of total lodging is due at the time of booking and is non-refundable. Final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.
Winter Relaxed 14 Day Cancellation and Deposit Policy (November 16, 2020 – April 19, 2021)
A 10% deposit is due at time of booking, and is non-refundable. Final payment is due just 14 days prior to arrival, at which time the stay is non-refundable.
Holiday Relaxed 30 Day Cancellation and Deposit Policy (December 20, 2020 – January 3, 2021)
A 10% deposit is due at time of booking and is non-refundable. Final payment is due just 30 days prior to arrival, at which time the stay is non-refundable.
Travel Ban or Closure Policy
East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel, and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.